Shipping Policy
Lucky Logo Inc. supplies customized promotional products. Production and shipping requirements vary by product, quantity, decoration method, destination, and requested delivery date.
1. Shipping Charges
Shipping is not automatically free. Unless a written quotation or order confirmation expressly states otherwise, shipping, handling, duties, taxes, special delivery services, and related charges are additional.
Shipping charges shown before final order confirmation are estimates. They may be adjusted if actual weight, dimensions, destination, carrier charges, packaging, or service requirements differ from the information used to prepare the estimate.
2. Production Time
Production time generally begins only after Lucky Logo has received all required information and approvals. These may include written order approval, acceptable artwork, proof approval, payment or approved credit terms, shipping instructions, and resolution of open specifications.
Production estimates may change if the customer changes the artwork, quantity, product, decoration, packaging, destination, or requested schedule.
3. Ship Date and Delivery Date
Production time, production-complete date, ship date, estimated delivery date, and requested in-hand date are different milestones.
Any date provided before final artwork approval, order acceptance, and production confirmation is an estimate. A requested in-hand date is not guaranteed unless Lucky Logo expressly confirms it in writing.
4. Delivery Address and Special Services
The customer is responsible for providing a complete and accurate delivery address and identifying special delivery requirements before shipment.
Additional costs caused by an incorrect address, refused delivery, limited-access location, inside delivery, appointment delivery, liftgate service, reconsignment, storage, or redelivery may be charged to the customer where permitted by law.
5. Carriers, Tracking, and Transit Delays
Lucky Logo may select the carrier and shipping method unless the written quotation states otherwise. Available tracking or shipment information will be provided when reasonably available.
After a carrier accepts a shipment, transit may be affected by weather, carrier disruptions, customs, government action, labor conditions, natural disasters, or other circumstances outside Lucky Logo’s reasonable control.
If we learn that a covered order cannot be shipped within a promised or legally required period, we will provide notice and any delay, cancellation, or refund options required by applicable law.
6. Split Shipments
An order may be shipped in more than one package or from more than one production location. Unless the written quotation states otherwise, reasonable additional charges resulting from a customer-requested split shipment are the customer’s responsibility.
7. International Shipments
International shipments may be subject to customs clearance, duties, taxes, brokerage fees, inspections, and local requirements. Unless the written quotation expressly states otherwise, the recipient is responsible for import-related charges and compliance.
8. Inspection and Shipping Claims
Please inspect shipments promptly after delivery. Visible shortage, transit damage, or shipping error must be reported to info@luckylogopromos.com within five business days after delivery.
The notice should include the order or invoice number, affected quantity, a description of the issue, photographs of the products and packaging, and any other information reasonably needed to evaluate the claim.
Please retain all affected products and packaging until the claim is resolved. Do not return goods without written authorization from Lucky Logo.
9. Contact Us
Lucky Logo Inc.
17588 Rowland Street, Suite A296
City of Industry, CA 91748
Email: info@luckylogopromos.com
Phone: +1 866-282-6151
